Adding Staff to the Vitalacy Web App

Adding a new user to the Vitalacy Web App grants them access to their compliance data and allows them to take control over their hand hygiene and overall patient safety journey. Staff can use their account to see their personal scores to identify strengths, address weaknesses, and celebrate successes.

To add new users to the Vitalacy WebApp, follow these steps:

Step 1: Logging In

Log in to your account at app.vitalacy.com.

Step 2: Navigating to Accounts

On the left side of the screen, find and click on the “Accounts” icon located in the toolbar.

Step 3: Finding Your Users

Under the “Account” section, select “Users” and wait for the page to load fully.

Step 4: Adding Staff

Click the “+ Add” button near the top right of the page.

Step 5: Add New Users

An “Add New User” window will appear.

The required details you will need are:

• First and Last Name
• Username - Username can only be changed by the staff member when they set up their account. After the staff member signs in for the first time, they will not be able to change their username. 
• Email - Staff can use their email to login, but only after they change their username. 
• Profession
• Organization (Unit/department user is in)
• Employee ID

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Pro Tip: Do not include any spaces when entering the staff member's first or last name. This may cause issues when leaving the email option empty. 

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Step 6: Assigning Role: End User

Below the user details, you will see a “Role” option; it is automatically set to “End User.” To change the role to an Admin user, select the drop-down arrow and select Admin.

Step 7: Grant Site Access: Info

Further down, there is a “Grant site access?” option. Enabling this will send an activation link to the email you provided.

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Pro Tip: The link expires after 24 hours, but can be resent if necessary. To enable site access, click within the box to the right; it will show a checkmark to confirm it has been selected.

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Step 8: Finalize and Submit

Once all selections are made, click the “Submit” button at the bottom right of the “Add New User” window.

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Contact Support

For continued help and support, please contact us at help@vitalacy.com 😃